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Visitor rights and responsibilities

We want all visitors to have a safe and enjoyable experience when they visit. Our visitor rights and responsibilities charter ensures the very best experience and outcome for everyone at Matilda Nepean.

Visitor rights and responsibilities

Our patients’ families, carers and visitors also contribute to the quality and safety of their care. As part of our Rights and Responsibilities charter, we ask that all visitors:

  • treat our staff with respect
  • comply with the visiting hours
  • report anything you feel may put the person you are visiting or others at risk
  • comply with the current COVID-19 prevention strategies
  • help us reduce the risk of infection to you, our patients, and others
  • clean your hands using alcohol-based hand rub:
  • on entering and exiting the facility
  • when assisting with any care
  • on entering or leaving a patient’s room
  • do not visit if you are unwell, have recently been unwell or are caring for anyone at home who is unwell, such as gastroenteritis, vomiting, diarrhoea, colds or flu. In these cases, we encourage patients to keep in contact with you by phone
  • let a member of staff know if you are concerned that their family/friend is becoming unwell or that their condition is deteriorating

This is an excerpt of information that is specific to visitors from our full Rights and Responsibilities charter. You can read the full charter here.

Please let us know if you have any questions regarding your visit