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Rights and responsibilities

We uphold your rights as a patient, family member, carer or visitor

Your rights and responsibilities as a patient at Matilda Nepean

As a patient at Matilda Nepean you can expect to have your healthcare rights met. We follow the Australian Commission on Safety and Quality in Health Care Charter of Healthcare Rights (2019), under which you have a right to:

  • access (healthcare)
  • safety
  • respect
  • partnership (involvement)
  • information (receive at a level you understand)
  • privacy
  • provide feedback (without judgement)
Patient on frame and visitor at Matilda Nepean Private Hospital
Exercise physiologist in gym at Matilda Nepean Private Hospital

Working in partnership with patients

We believe in our healthcare professionals forming partnerships with our patients, thereby enabling you to achieve the best possible clinical outcome during your stay.

We will involve you in the planning, detail and review of your care and goals. We may also involve you in the clinical handover between nursing shifts and other members of the healthcare team as appropriate.

We also want to provide a safe environment for you and your visitors, and welcome any input or concerns you may have at any time. To keep you safe and well during your stay with us, we ask our patients to:

  • report anything you feel may put you or others at risk
  • help us reduce the risk of infection to you or others by cleaning your hands frequently using either alcohol-based hand rub or washing your hands using soap and water
  • use the nurse call bell if in doubt about anything or feel unsafe – We are here to help and do not want you to fall.
  • ask questions if you are unsure or concerned about your care at any time
  • let a member of the nursing team know if you are concerned that you are becoming unwell or that your condition is deteriorating
Mother and child visiting patient at Matilda Nepean Private Hospital

Family, carer and visitor responsibilities

Your family, carers and visitors can also contribute to the quality and safety of the care you receive. We ask that they:

  • treat our staff with respect
  • comply with the visiting hours
  • report anything they feel may put you or others at risk
  • comply with the current COVID-19 prevention strategies
  • help us reduce the risk of infection to themselves, our patients and others
  • clean their hands using alcohol-based hand rub:
    • On entering and exiting the facility
    • When assisting the you with any care
    • On entering or leaving a patient’s room
  • do not visit if they are unwell, have recently been unwell or are caring for anyone at home who is unwell, such as gastroenteritis, vomiting, diarrhoea, colds or flu. In these cases, we encourage patients to keep in contact with visitors by phone
  • let a member of staff know if they are concerned that their family/friend is becoming unwell or that their condition is deteriorating

Contact us to find our more about rights and responsibilities at Matilda Nepean