Accreditation and quality
The patient comes first in all that we do.
Matilda Nepean has received its NSW Private Health Facilities Licence and achieved accreditation against the NSQHS Standards.
These milestones will allow Matilda Nepean to operate and deliver class-leading healthcare services to the Western Sydney community.
This is a strong recognition of our robust operational procedures and our leadership team’s healthcare expertise.
Quality standards and reporting
In keeping with our high-quality standards, a consumer quality and risk report will be available in all common patient areas of the hospital.
This report will include data on clinical outcomes, incidents, events, and feedback statistics, along with a brief summary. The report is published every three months.
This report is available for review by patients and the general public. If you are an inpatient, you can request access to this report via a member of staff, or if you are a family member or other interested individual, this can be requested via our contact page.
Our consultative approach to quality, care and planning
In addition to working closely with every patient and their family members or carers, we also have a consumer representative committee that meets four times a year.
The committee reviews our outcomes, incidents, and events. They will provide feedback and structured comments on our operations and planning from a consumer’s perspective. They are also involved in the hospital’s strategic planning processes and review our patient information.
The role of our consumer representatives is to ensure all details and processes relating to the hospital are relevant, easy to read and access, and appropriate for the local community.